Jetstar crash and burn again
Jetstar wheelchair policy angers Paralympian
The Human Rights Commission will be asked to look into the wheelchair policy of Jetstar after Australian Paralympian Kurt Fearnley slammed the airline for making him check his personal chair in with his luggage. Fearnley, a wheelchair marathon champion, says he chose to crawl through Brisbane Airport rather than use an unsuitable chair offered by the airline.
Oh. My. God. He dragged himself through the airport in disgust. This in the wake of Jetstar complaining that Air NZ was smearing them by pointing out Jetstars appalling service failures. Personally I felt that blaming Air NZ for their self inflicted media cock up just added ‘whiny’ to a long list of words to describe their poorly serviced budget truck-to–the-abattoir-is-more-comfortable-than-you-are airline.
Having the dignity of a paralympian denigrated in this manner formally makes Jetstar the by-word in customer service public relation jokes untill they are bought out, the name changed and logos burnt. The Jetstar name is now that bad.