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Tuesday, June 23, 2009

Jetstar check-in Nazis

Jetstar - the 3 plane budget Qantas-owned carrier that has begun flying the big city routes - has just dicked around the wrong crowd. It's Day 4 of the media shit-storm that Jetstar has caused by their appalling customer service and refusal to accept blame. The people they fucked with are turning them on the spit. From Jetstar's own check-in rules. 30 minutes is what they say; but this instance of what they do in real life will damage their brand in this country to the tune of many, many thousands of dollars - maybe more.How it all began, as Mike tells it (I'm paraphrasing him). It's Saturday 20th June, Auckland Domestic terminal their flight departs at 3:40pm; anxious fans bound for the evening's international rugby test at the cake tin are amongst the passengers waiting to check-in - it's a normal day like any other. And so it begins...

3:05pm
  • Mike, Kris, Rhys and Min Young arrive at Jetstar queue and are at the front - giving them 5 minutes to check in.
  • Jetstar pulls middle-aged passenger from behind Mike and allows him to check in.
  • Mike, Kris, Rhys and Min Young go to the counter to check in.
  • Jetstar staff member 'Alfred' tells them they cannot check in and its too late. But they were there on time, and Jetstar chose to serve the person behind them - however, which was pointed out to the staff.
  • Other customers hear Mike and Kris arguing with the staff member, who is by then covering his name badge (along with other staff), customers start to cry, and complain to Jetstar staff.
  • Kris asks to speak to the manager, 'Alfred' says he is the manager and there's nothing he can do - "tough."
  • Mike says he will go to the media, 'Alfred' challenges him to do so.
    3:15pm
  • Mike calls a mutual friend of ours.
  • Mike starts to take photos of customers arguing with staff (for the media to which 'Alfred' has challenged him to go wqith his complaint) and uploads one shot to twitter (the image above), while taking the rest on his iphone.
  • Jetstar Staff member (seen in black jacket, blonde hair, holding RT in image above) approaches Mike and asks him to delete image, threatens to have it confiscated, claiming photos in airport illegal (incorrect). Mike tells her to get stuffed and he will only delete pics if he legally has to.
  • Jetstar staff member calls security and police on Mike (this is a frequent Jetstar tactic used in Austraila in dealing with disgruntled staff due to Jetstar's business practices) in a vain attempt to stop photos getting to the media.
  • Jetstar staff member in orange jacked in image tries to block doorways so Mike cannot leave airport. Mike tells her that if she so much as touches him, he will press charges against her for assault.
  • Police turn up and tell Jetstar staff to get out of the way and talk to Mike about what happened.
  • Cop then leads two Jetstar staff away (black jacket & orange) and tells them that they are not allowed to-
    a) confiscate Mike's phone, or
    b) prevent him from leaving the building.
    Cop confirms Mike has done nothing wrong.
  • Orange jacket then fakes crying to try and prevent immages from being leaked. Cop asks Mike to delete images as a courtesy, but notes he doesn't have to legally. Mike feels pressured by cop and Jetstar staff to delete photos and does so feeling under duress.
  • Other passengers call NZ Herald while Mike deals with ZB and RNZ.

    They sure called 'Alfred's' bluff did they not!

    More information before you read some of the spin put out in the NZ Herald below. Once again I'm paraphrasing Mike.

  • Jetstar first claimed that the group arrived 22 minutes late. This would have been at 3:32 PM. Mike made his first call to a media contact 9a mutual friend) at 3:15pm, some 17 minutes before Jetstar claim he arrived.

  • Jetstar have also claimed that a barrier was put up closing the counter, the photo clearly shows this not to be the case.

  • Jetstar claims that customers were told that check-in was closing and were "combed" from the queue, and that they believed those left were for the next flight to Wellington (which they neglected to tell the media was at 6am! approximately 15 hours later, I guess these passengers must have looked REAL early!)

  • Jetstar have since changed their story (to be printed in tomorrow's NZ Herald) to claim that 22 people arrived 8 minutes late instead. Of course this is still false, as its still 3 minutes after Mike called our mutual friend for media contacts.

  • It's pretty simple: Jetstar's PR team (based out of Aussie, so they didn't witness the incident) are lying their asses off, and with every day of lies, it continues the negative media for them. NZ Herald:

    "It wasn't even a 'look, sorry guys, [these are] the rules'. They just didn't care.

    "They took too long to check everyone in. Next thing you know they announced that the next passenger would be the last. It wasn't just poor service, there was no service."


    And the blatant lying begins:

    Jetstar corporate communications manager Simone Pregellio said the first contact anyone had with the stranded passengers was eight minutes before the plane was to take off.

    She said a service announcement was made saying the flight was due to close and no passengers made themselves known.

    The manager did a "queue comb", asking if anyone in line was waiting for the Wellington flight.

    "They did not identify anyone else. When they determined there was no one else they closed the flight," she said.

    "A small group of passengers arrived 22 minutes late ... eight minutes before the flight was due to depart. It was far too late to allow people to board."

    Cole said the response was "a blatant lie. My wife heard the announcement but was already standing in the queue.

    "There was only one Jetstar flight. At 3.13pm I stepped up and started asking questions. At 3.30pm they put out a call that they were waiting for a passenger. Why would they have gone walking through crowds when everyone who was trying to get on the flight was standing in the line already?"


    I note this from TVNZ:
    Jetstar's figures showed that in the first six days of operation, 20% of flights ran within 15 minutes of schedule. By the middle of last week, that had improved to 61.5%.

    There seems little point in leaving exactly on time if you leave the passengers behind!

    The more I think about it the more likely it seems that Jetstar may be running an over-booking policy and that they over-booked the flight in question without bothering to arrange compensation and/or alternative flights. This added with the pressure to get those shocking lateness stats down may explain (but certainly can never excuse) why the staff made a series of very poor decisions. The front line are under stress, but Jetstar management is ultimately to blame for this.

  • 35 Comments:

    At 23/6/09 10:24 am, Anonymous Gosman said...

    Absolutely appalling customer service culture.

    The first rule of dealing with complaints is 'Do not antagonise the complainent'

    I heard their PR guy on Radio NZ National yesterday and was astounded how arrogant he came across.

     
    At 23/6/09 11:24 am, Blogger deleted said...

    They've tried to change their story:

    "Jetstar spokeswoman Simone Pregellio acknowledged having issued incorrect information initially about how late the passengers arrived, but insisted they were all too late.

    Although she told the Herald on Sunday they arrived 22 minutes late, and eight minutes before departure time, she said yesterday she had incorrectly transposed the figures.

    That meant the passengers arrived eight minutes late, and 22 minutes before departure."

    Only thing is I have my phone records, which show me being on the phone in the airport calling media contacts at least 5 minutes before they even claim we were in the airport.

    Just wait till the timestamped security camera footage gets released.

     
    At 23/6/09 11:35 am, Anonymous Tom Semmens said...

    Missing your flight really, really ruins your day.

    People failing to work out you have to check in early with budget airlines are all sorts of stupid. I know some people think it shows the very height of sophisticated insouciance to cut it fine for their flight, but missing your flight because you were to lazy to get your arse out of bed thirty minutes earlier just makes an idiot in my book.

    If they say thirty minutes, get there an hour early. It is hardly rocket science.

     
    At 23/6/09 12:01 pm, Blogger deleted said...

    Actually tom - Abusing your customers and lying to the media is all kinds of stupid.

    ;-)

    If campbell live can get the security camera footage, you'll see what I mean.

     
    At 23/6/09 12:56 pm, Anonymous Anonymous said...

    Recently flew Jetstar to Sydney and found the checkin staff very courteous and friendly. Budget airlines - Just get there fricken early people. I am not excusing the recent domestic behaviour - that is appalling especially from an airline that can't even make its schedule? Hmmm double standards? They should have done the right thing and checked everyone in that que on board. Sounds like they overbooked the plane and are covering their asses.

     
    At 23/6/09 1:23 pm, Anonymous Dave S said...

    ^^^ I’m pleased that you had a pleasant flight to Sydney but the measure of good staff relations isn’t how they handle customers when everything is running smoothly, it is how they handle disgruntled customers when things have gone wrong. Daring a customer to go to the media isn’t good customer relations it is the sign of narcissism – if what Mike says is true then that man is a gaping arsehole and should not have a job where he has to deal with the public.

     
    At 23/6/09 3:13 pm, Anonymous Gosman said...

    Agreed Dave S.

    We all expect companies to screw upo occassionally, especially budget airlines.

    The key is how they deal with the screw up not the screw up itself.

    Jetstar has royally stuffed up their response to this one.

     
    At 23/6/09 8:42 pm, Anonymous Anonymous said...

    Well I'm fucken mad!

    Pity my sorry arse when I booked a flight to get from Auckland to Wellington to visit my sick sister. Promised cheep flights and so I signed up and booked. Got to the airport roughly 40 minutes prior to the plane leaving. When I checked in, they told me that I was too late and suggested that I catch the next available flight, which was the next morning. FUCK YOU! I was there at the check out roughly 25 minutes prior to the plane leaving and there was a cue and I told them of my situation and the bitch said it was my problem and that I should adhere to the Jetstar's rules!
    I was dumfounded. I called my family in Wellington and my sister had gotten worse and placed in the high dependancy unit. In tears I told an Air New Zealand worker whom came over and asked what was wrong and she took my ticket and she couldn't believe what had happened and told me that Jetstar had overbooked their plane and that's why "I was too late" to board.
    I paid forty bucks and she got me on an Air New Zealand plane to Wellington within half an hour.
    She was brilliant. The best. I couldn't thank her enough.
    My advice: Avoid Jetstar. We don't need them. We have got our own best here already!

    Cameron

     
    At 23/6/09 9:07 pm, Anonymous Anonymous said...

    I flew with them the other well and boy, that is going to be the last time I set foot in one of those Jetshits!

    FACT ONE - Plane left an hour late
    FACT TWO - Plane was filthy with chip bags, wrappers, lolly wrappers and other rubbish littered through the plane, on the seats and what have you
    FACT THREE - It took over 30 minutes for my luggage to arrive at the other end! 30 MINUTES!
    FACT FOUR - I LEARNT MY LESSON

     
    At 23/6/09 9:12 pm, Anonymous Anonymous said...

    Jetstar is the worst airline I have dealt with. I was on the 3.40pm to Wellington along with a travelling companion. We arrived before the "cutoff time" and approached the check-in person who informed me that I had no reservation. I handed over the confirmation sheet and still I had no booking.

    They had taken the Visa payment but no booking. I had to scramble to another counte and pay full return fares, missed two engagements that friends had organised and have had no luck getting any sort of apology or compensation. Jetstars website is not helpful, no-one who eventually answers the phone can do anything.

    Their consumer relationship team in Victoria still has not contacted me. I will now be going to the commerce commission and will go all the way to court to teach them that hiding behind a virtual shop window and locking the doors doesn't mean p***ed off customers will go away.

     
    At 23/6/09 9:13 pm, Anonymous Anonymous said...

    So - I'm one of the guys at the centre of all this.

    Firstly Jetstar have been caught out lying to the media multiple times:

    Lie #1: They claim we were 22 minutes late, we were actually 5 minutes early and security camera footage will prove it. Heck, I was doing interviews with 1zb and National radio before Jetstar claims we even turned up!

    Lie #2: They claim that the first contact they had was 8 minutes before take off. I was personally on the phone to a reporter at 3:15pm AFTER complaining to the Jetstar staff which was 25 minutes prior to take off and have the phone records to prove it.

    Lie #3: They claim that they "queue combed" to see if anyone was on the flight to Wellington. EVERYONE present was on the flight to Wellington. The only person who they got out of the queue was a middle aged man in a blue jacked who was directly behind me.

    Lie #4: They claim that they thought we were for the NEXT flight to wellington, the only problem is the next flight was 14 hours later.

    Follow us at http:/twitter.com/BassFacedNZ to keep in the loop with what's going on.

    MikeE

     
    At 23/6/09 9:19 pm, Anonymous Anonymous said...

    I flew Jetstar once.
    Spent a lovely 3-4 hours at the Christchurch terminal watching my nails grow as the plane was running late from where ever the hell it was!
    Arrived in Auckland for rush hour and not the 1pm I originally planned.
    Hey, I won't my making that mistake again and I'm glad to to back to AirNZ

    Mrs Baxter
    Birkenhead

    Oh and I have never been to this site before. When I googled Jetstar, this blog appeared!
    Well done guys/girls. Hope Jetstar learns a lesson. I know I bloody well have!

     
    At 23/6/09 9:20 pm, Anonymous Anonymous said...

    Wonder what the PR's at Air New Zealand have to say about this?

     
    At 24/6/09 8:42 am, Anonymous Anonymous said...

    Has anyone heard from someone who DID get on the plane how full it was? That may answer the question about over booking ...

    NS

     
    At 24/6/09 9:29 am, Blogger Jo(seph) said...

    i'm feeling very nervous about my flight tomorrow with jetstar...

    I agree with Dave S, a disgruntled customer is rarely a repeat customer.

     
    At 24/6/09 10:35 am, Anonymous David May said...

    Hi

    We have – of course – read all the comments about this story both online and in the media.

    I guess the first thing to say, is that we never set out to either deliberately make customers miss flights, or to make their lives difficult. In fact, like all good businesses, we know the importance of providing good customer service and looking after our customers.

    We have a track record – over the last 5 years - of providing the best possible product at the lowest possible cost, with a focus on good customer care, a quality product and giving our customers access to our famous all day, every day, low fares.

    Five years in which customers who have travelled with us have consistently voted us one of the very best low cost carriers in the world. We could only have achieved that by providing our customers with the best possible service we can.

    Irrespective of the rights and wrongs here, we would like to say we are sorry for any inconvenience or problems caused across what’s been a difficult week of operations. And that’s why we ask you to judge us over five years and not a week of operation.

    The facts, as I understand it, in this case are that the group did arrive late and ultimately have chosen to play out their angst in public rather than talking to us.

    I can CATEGORICALLY deny that the flight was oversold, as has been stated above.

    If anyone from the group wants to get in touch to discuss the issue they can by emailing us at customer.feedback@jetstar.com. And for anyone else either travelling or thinking about travelling with us we will continue to try our hardest to provide great service at a low price.

    Thanks

    David May
    Head of Marketing & PR
    Jetstar

     
    At 24/6/09 12:00 pm, Blogger deleted said...

    David,

    We have been in touch with your spokespeople in the media:

    Simone Pregellio
    Simon Westaway

    Neither has bothered to reply to us.

    David - a quick question, have you seen the timestamped security footage? We have phone records that place us in the airport on time. Security footage will cofnirm this.

    "The facts, as I understand it, in this case are that the group did arrive late and ultimately have chosen to play out their angst in public rather than talking to us."

    For the record - your staff member Alfred was the one who challenged us to go to the media, and told us that he was the only person we could complain to - perhaps you need to have a quiet word to him.

    Also how about giving us your personal email address, so we can contact YOU directly.

    We are still waiting for a public apology from Jetstar, and a full refund for our flights and associated costs.

     
    At 24/6/09 12:22 pm, Blogger deleted said...

    This has just popped up:

    http://www.stuff.co.nz/travel/2531011/Jetstar-Cheap-Air-New-Zealand-fares-ironic

    Your PR team must be really, really thick. John Cole got a call from his wife complaining about Jetstar at 3:11pm. He has this call logged in his phone bill. Johns wife was behind us in the queue.

    I had to drop a phone call from a friend in Australia at 3:14 because we were arguing with the check in staff (for about 5 minutes already)

    I then called a parliamentary advisor for his media contacts at 3:17pm, this is someone who both Tumeke and I know and will verify the call.

    I then called the promoter of the gig at 3:18pm to let them know that we wouldn't be making it.

    I called a 2nd promoter at 3:20

    I tried to call them again at 3:22

    I called Whaleoil at 3:26

    And I tried to call david farrar at 3:35

    I called george FM at 3:38

    And you are trying to claim that passenegers arrived at 3:32pm in this article.

    If you are going to lie to the media, at least try and make it sound believable.

    I am happy to provide my full phone logs to anyone who wishes to verify this.

     
    At 24/6/09 12:35 pm, Blogger Whaleoil said...

    Actually Mike, my phone log shows you called at 3:24pm on Saturday, your voicemail message was left at 3:26pm as per the timestamp for that.

    That is good for you and worse for Jetstar who seem to think that the Goebbels method of propaganda still works. Telling big lies often.

    Oh well, looks like we still have to show them the power of blogs in destroying a brand. 5 days of hurt so far, I reckon i can keep it up for weeks yet.

     
    At 24/6/09 1:20 pm, Blogger Tim Selwyn said...

    I heard Ryan on the 9-Noon show retort that "They've done a Jetstar" when a film reviewer mentioned that a movie he was to attend had been over-booked.

    They will pay dearly for this.

    The odds are on:
    - Jetstar (as a budget carrier) can only make money and compete by cutting corners (incl. staff) and will risk over-selling to fill every flight to near 100%.
    -Jetstar is Australian and has an arrogant type of corporate culture that has an inclination to treat NZers as backward sheep-shagging troglodytes instead of as customers.
    - Jetstar didn't predict the demand properly for that flight because they did not factor in the international rugby test (perhaps being in Aussie the planners did not realise).
    - 'Alfred', and other managers, are under standing instructions from Head Office to comb the queue for passengers they consider to be wealthy, important and powerful people to get them onto the plane in a situation where it is over-sold (to minimise media damage).
    - And finally, from all the evidence to date - incl. David May's comment above - everything Jetstar says is lie.

     
    At 24/6/09 5:12 pm, Anonymous Anonymous said...

    I am due to fly with Jetstar in August and the very thought is making me shudder!

    Any half decent company would have apologised publicly long before now. The damage has been done to their brand, Jetstar will not survive in New Zealand, period.

    Good luck Jetstar - treat us NZ'ers like dirt and we will treat you like the shit that you are!

    Well done Mike and co. keep it up!

     
    At 24/6/09 5:38 pm, Anonymous Anonymous said...

    David May,

    I stand by what I said. You guys said I wasn't allowed on the plane as the "shut off" time was apparently reached. The "30 minute" allowance or whatever the hell it was and yet I STILL HAD 5 MINUTES REMAINING!
    Again I thank Air NZ for getting to Wellington quickly to see my sister.
    STUFF YOU! NEVER AGAIN!
    and... I've told my boss and he has told HIS PR not to have anything to do with Jetstar in relation to company travel.

    END OF CONVERSATION!
    PERIOD!

    Cameron

     
    At 24/6/09 6:47 pm, Anonymous David May said...

    Hi

    Happy to give you my email address, I'll send it through to the address on your booking.

    As for an apology, as per my post above, we are sorry that you are feeling so aggrieved and clearly upset.

    Similar to the views you are expressing here, we can only be guided by what we are told by our employees. Which is different.

    Interestingly, also, over 98% of our travelling passengers have been checked in on time for their flights. So it may be of some help to know that this has not been a widespread issue.

    I will email you now privately to see if I can help in any way.

    David

     
    At 24/6/09 7:05 pm, Blogger Swimming said...

    I have been corresponding with someone who was on the plane and was advised it left 20 mins late.

    Any comment on that, David May?

     
    At 24/6/09 7:14 pm, Blogger Swimming said...

    David

    It is nice to know that 98% of "travelling passengers" have checked in on time. What about the ones that never got to be travelling passengers because they weren`t checked in. And if they are not "travelling passengers" can you explain what kind of passengers they are?

     
    At 24/6/09 10:18 pm, Blogger deleted said...

    I have yet to recieve any correspondance, email or otherwise from any Jetstar employee

     
    At 24/6/09 11:09 pm, Blogger deleted said...

    Also david, why don't you just post your address on here.

    Surely if you are serious about sorting this out, you will want all those passengers who have been unfairly treated to get in touch with you as soon as possible so it doesn't get drawn out in the media.

    Every day that your staff lie to the media, is another day of negative press for the jetstar brand.

    I'd think it would be in your best interests to contact all affected passenegers... well, a few days ago.

    I must say its refreshing to have Jetstar staff member who doesn't want to call the police, or security when a customer is complaining.

     
    At 25/6/09 10:55 pm, Anonymous bc said...

    I must admit, initially reading Tim's original blog I was wondering if the whole thing was an over reaction. But after reading all those comments, I'm convinced something dodgy is going on. Even more amazing - Whaleoil and Tumeke both agree that Jetstar are wrong. That is mind-blowing, I keep waiting for the world to end!!
    I note that the Jetstar PR guy refuses to address the specific issue of check-in time in the case Tim blogs about.
    Keep us informed as to how this plays out please!

     
    At 29/6/09 6:06 pm, Anonymous David May said...

    Crikey.

    I shan't come back to the site, as it seems like my words are making things harder, not better.

    I guess, having worked for 25 years or so, you realise there are always two sides to every story and i re-iterate my offer and continued support to try and resolve something for those people who felt they didn't get what they wanted.

    Over 98% of passengers have checked in with no problems. Just thought i would clarify that first. Sorry for the interpretive confusion i caused.

    Just for the record, if it's any indication, since coming on this website to try and help:

    1. I have been called John (my name is David)

    2. Have been told I was lying about emailing to get in touch (my offer above i think was to email the email address on the booking) - michael didn't make the booking so I couldn't email him direct. I actually emailed the booker - 'sam' who never came back to me.

    3. I received several abusive emails.

    4. I received an email to say i hadn't emailed (not sure how i got that email?)

    5. been blogged to say that i said i couldn't help. Not true, as i said I needed to get this in front of other people (including my bosses), not that I couldn't help.

    I will continue to try and help. And am still sorry that people feel bad about their experience. We are completely committed to providing a great level of service for all our customers. And I will do my best to get Michael's arguments heard within our organisation.

    David

     
    At 24/8/09 8:23 pm, Anonymous Anonymous said...

    Girlfriend and I were at Sydney Domestic airport with 50 minutes to spare after parking the car in the long term car park. The bus from said car park to check in area is advertised as a 10 minute trip that took 25mins as the driver was too busy chatting to a Jetstar hostie about how he used to run the city to surf and was very fit and healthy. We hit the check in 27 minutes before departure time. Rude woman at check in said we knew we were late because we ran to the check in. No shit. Even ruder overweight cats arse faced customer service gentleman charged us another $140 on a flight 3 hours later... and checked us in sitting apart.... just to be a fuckwit!
    Jetstar are terrible and Ive read that 15% of people miss the 30 minute check in on evening flights so it is alot of revenue for Jetstar for doing less than nothing.

     
    At 25/8/09 3:23 am, Anonymous Anonymous said...

    Now you fellow Kiwi's know about the sort of crap we have had to put up with over the last 5 years here in Australia.

    Take my advice. Jetstar will not get any better. They have had 5 years to improve in this country and the attitude has always been the same. It is ALWAYS the customers fault, and when Jetstar is late - tough.

    Have since been flying with Virgin Blue and sure they have some issues but their staff are sensational. They obviously treat their staff very well.

    watch out for that other dodgy airline called Tiger. Different name - apparantly same crap and same horrid staff as Jetstar.

    Cheers

    Mandy

     
    At 17/9/09 2:41 am, Anonymous Anonymous said...

    THESE GUY"S ARE BLOODY UNBELIEVABLE. JETSTAR SHOULD BE RENAMED SHITSTAR>>>>>

    Fury over Jetstar flight's hot delay
    CRAIG PLATT
    September 17, 2009
    FRUSTRATED Jetstar passengers have expressed their anger at being stuck on a Bangkok runway for more than three hours without air-conditioning.

    The passengers were kept on board their Melbourne-bound flight for three hours and 40 minutes yesterday morning while a faulty hydraulic pump was fixed.

    ''It was shocking,'' Fadi Kurbin, of Balwyn, said after disembarking at Tullamarine yesterday afternoon.

    ''It was hot on the plane. We asked questions and no one got back to us. No one gave us any water or anything. Never again.''

    Passengers said conditions on the plane were stifling because the air-conditioning wasn't working.

    ''It was really, really uncomfortable, you couldn't breathe,'' said Bernice Ong, who was returning home to Melbourne. ''There was one lady going crazy, wanting to get off.''

    Economy passengers were offered food and beverages while they waited, but were asked to pay for them. Passengers in Jetstar's StarClass, meanwhile, said they had been given free food.

    Brian Walker, of Burwood, said the airline failed to give passengers adequate information on what was happening.

    ''We were sitting there, waiting … not getting any information,'' he said. ''About 30 or 40 minutes later we were told there are technical difficulties and they're trying to look into it. This kept going on for an hour and a half or two hours.

    ''During this time it was hot, but they weren't bringing water around, even though people were asking for water.''

    The plane's captain detected a faulty hydraulic pump in his final pre-flight checks, Jetstar spokeswoman Simone Pregellio said.

    ''When they calculated the time to take the aircraft back to the terminal building, disembark and then embark the passengers, potentially that could have delayed the aircraft even further,'' she said.

    ''The crew can only work a certain number of hours in a row without taking a rest break, so they decided to do the pump change with the passengers on board.

    ''Naturally, we apologise profusely for the delay to passengers, but obviously we made this call as the best way to get the aircraft away as soon as possible.''

    Economy-class passengers said they had been given $50 travel vouchers by the airline, while StarClass passenger said they were given $100 vouchers.

     
    At 24/11/09 3:04 pm, Anonymous Anonymous said...

    Just a comment about that David May twat from Jet star. Their survey questions are designed to be answered positively, things like "was the flight good" or something like that. They neglect to ask about customer service, rules, delays and other problems. That is why the have a "good" track record for the last 5 years. Which we all know is bull shit. Worst airline Ive ever traveled with. 10 dollars per kg over weight because of an apparent safety risk.

     
    At 27/9/10 4:30 am, Anonymous Anonymous said...

    Join the JETSTAR SUCKS page on Facebook!

     
    At 15/4/11 6:32 am, Blogger Unknown said...

     捷星假飛安證據該航規指示圖規格大到膝蓋不同我的包空姐教放錯方位這是公報私仇I
    jetstar directed wrong - the evidence of the false flight safety: the indicating figure showed that the bag size should be wide to knee, but, the flight attendant showed me a wrong direction, which was to avenge a personal wrong in the name of public interests.
    標題:包放腿被捷星航空趕下機的自訴解釋
    Title: My explanation about this event: I put my bag on legs and then expelled by Jetstar Airline.

    See all, http://www.youtube.com/watch?v=LWXC8Akgf7k&feature=related
    http://www.youtube.com/watch?v=_qip9VxyhY0&feature=bf_prev&list=WL78423D6E8FC175A5&index=1og
    http://www.youtube.com/watch?v=nCo0T99OQF8
    http://youtube.vcom/user/bibi2009pc

     

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