When a lack of service is sold as service
DIY to beat check-in queues
Air New Zealand domestic travellers will from Monday be able to print bag tags, drop their luggage directly on to a conveyor belt, and get their boarding pass using their mobile phone. The new self-service approach, designed to speed up the check-in and boarding process, will see almost 40 check-in kiosks replace many traditional service desks at Auckland airport.
Isn’t it incredible how a lack of service can be sold by Air NZ as a service and because Air NZ has so much advertising power when they crack the whip, all the media dutifully follow through and mouth the lines. How can having to check your own luggage and boarding pass be a service? The claim is this will cut down waiting time, I have rarely had to wait very long to board a domestic flight and the responsibility is the check in persons where as the responsibility is dumped on the passenger and sold as a ‘service’. Incredible!